Subject: Important (JAZ) Safety Notice Ą Read Me (SD4izAlive&Well) Path: lobby!newstf02.news.aol.com!portc02.blue.aol.com!howland.erols.net!nntp.flash.net!su-news-hub1.bbnplanet.com!news.gtei.net!news.alt.net!pln-w!spln!extra.newsguy.com!newsp.newsguy.com!Freedom1 From: Freedom1 Newsgroups: alt.binaries.mac.applications,alt.binaries.mac.games Date: Fri, 12 Mar 1999 18:21:56 -0500 Organization: none Lines: 114 Distribution: ĄPC HFS+ Message-ID: <120319991821563061%Freedom1@usconstitution.com> NNTP-Posting-Host: p-223.newsdawg.com Mime-Version: 1.0 Content-Type: text/plain; charset=ISO-8859-1 Content-Transfer-Encoding: 8bit User-Agent: YA-NewsWatcher/4.1.2 Xref: lobby alt.binaries.mac.applications:485067 alt.binaries.mac.games:386716 Ą **************************************************************** * * * * IMPORTANT SAFETY NOTICE * * * * **************************************************************** **************************************************************** This message is intended for owners of select Iomega Jaz 2GB drives or remanufactured Jaz 1GB drives. If you DO NOT own an Iomega Jaz 2GB drive or a remanufactured Jaz 1GB drive, please disregard this notice. **************************************************************** In cooperation with the U.S. Consumer Products Safety Commission, Iomega Corporation is recalling 60,000 power supply units (PSUs) provided by Cortech Systems and included with Iomega external Jaz drives. Customers who purchased a Jaz 2GB drive or remanufactured Jaz 1GB drive, or purchased a replacement or supplemental PSU, on or after September 1, 1998 may possibly have one of the affected power supplies. The power supply unit is the black box located along the power cord. The plastic PSU case may separate and expose internal electronics, which could potentially cause an electrical shock hazard to someone handling the power supply unit. Iomega discovered this problem in the process of shipping units. Iomega and the CPSC are not aware of any injuries resulting from this situation. Iomega has developed an exchange program for customers with affected PSUs that is designed to be as convenient as possible for Jaz drive owners. Iomega's goal is to send replacement PSUs to U.S. customers within two to five business days and to international customers within one to two weeks after receipt of an exchange request. Packaging with return postage pre-paid will be provided to customers for the return of affected PSUs. Due to the possible safety issue, Iomega asks that you please inform us if you have an affected PSU and return the affected PSU(s) once you receive replacement(s). Iomega apologizes for any inconvenience the recall may cause its Jaz drive owners. **************************************************************** * * * * HOW TO REQUEST AN EXCHANGE * * * * **************************************************************** Go to http://specials.iomega.com/X?/4692-5214028/exchange and complete "How to tell if my PSU is affected." If your PSU is affected and should be exchanged, you will be served a form to submit your name and pertinent information, or Call Iomega's PSU-exchange hotline 1-800-781-3296. It is open 24 hours a day, 7 days a week. You will be guided through a process to determine whether or not your PSU is affected. If your PSU is affected and should be exchanged, you will be asked for information needed to exchange the affected PSU. To Determine if a PSU Is Affected: 1. If you have a disk in your Jaz drive, eject it. 2. Unplug the power supply cable from an electrical outlet to be sure no electrical power is flowing into the PSU (which is the black box along the power supply cord) or the Jaz drive. 3. Locate the PSU on the power supply cable. 4. Detach the PSU from the power supply cable. 5. If there is are black, rectangular safety seals on the long sides of the plastic PSU case, your PSU is not affected and you can safely continue use of your Jaz drive and PSU. 6. If the plastic PSU case is cracked or separated, discontinue use of your external Jaz drive and follow the exchange instructions above. If it is not cracked or separated, please: 7. Locate the PSU identification label, on the bottom/back of the PSU case. The PSU should only be exchanged if all of the following are indicated on the PSU ID label: 1. The model number located in the top left of the PSU ID label is GPC14-2001; and, 2. The nine-digit serial number of the PSU, located on the bottom right corner of the PSU ID label, begins with any three digits falling within the range of 837 through 907. The PSU does not need to be exchanged, and a customer may continue regular use of their Jaz drive and PSU, if any one of the following conditions exist: 1. There is a safety seal present on the long sides of the PSU case; or, 2. The model number located in the top left of the PSU ID label is anything other than GPC14-2001; or, 3. The nine-digit serial number of the PSU, located on the bottom right corner of the PSU ID label, does not begin with three digits in the range from 837 through 907. What To Do If You Have An Affected PSU: If you have an external Jaz drive with an affected PSU, you may continue using the unit as long as the PSU casing does not show separation or cracking. While awaiting delivery of the replacement PSU, avoid dropping or bumping, connecting and disconnecting the PSU repeatedly, or applying pressure to the PSU box. Iomega values your business and apologizes for the inconvenience caused by the recall. This recall is being conducted in cooperation with the U.S. Consumer Product Safety Commission. We have a strong commitment to providing world-class service to any customer experiencing a difficulty with our products, and we have designed the exchange process to be as swift and as easy as possible for the customers affected. Sincerely, Roxie Craycraft Vice President, Customer Service and Applications Iomega Corporation -- ĄĄĄFreedom1ĄĄĄ